Shipping policy
Last Updated: Sep 15, 2025
Shipping Coverage
At The Willow Fit, every chandelier is more than just a lighting fixture. It is a statement piece selected to enhance your home. We prepare and deliver each order with care to ensure a smooth and reliable shopping experience from checkout to installation.
Shipping Countries
We currently ship to the following countries
- United States
- Malaysia
We do not ship to other regions at this time.
Order Cut Off and Fulfillment Schedule
Orders placed before 18:00 GMT+8, Monday to Friday, will begin processing on the same business day.
Orders placed after the cut off time will be processed on the next business day.
We do not process or dispatch orders on weekends or Malaysian public holidays.
Handling Time
All lighting products are inspected, packed, and prepared for shipment within 7 to 14 business days.
Our fulfillment operations run from Monday to Friday to ensure secure packaging and efficient handling.
Delivery Timeframe
Once shipped, orders generally arrive within 7 to 14 business days.
Delivery services operate from Monday to Friday only.
The overall estimated delivery time from order placement to arrival is approximately 14 to 28 business days.
Actual delivery times may vary based on shipping location and courier conditions.
Currency and Payment Notes
All prices and payments on our store are processed in United States Dollar (USD).
If you pay using another currency, your bank or payment provider may apply its own conversion rates or fees.
These charges are not controlled by us, and we recommend checking with your financial institution for further information.
Need Help
Our support team is always available to assist you. If you need help regarding shipping, delivery status, or order handling, please contact us anytime.
Store Name: The Willow Fit
Email: info@thewillowfit.com
Address: 25-05, Residensi Kuchaimas, Jalan Indrahana 3, Kuchai Lama, 58200, Kuala Lumpur, Malaysia
Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT+8)
Contact Form: Contact Page