Payment Policy
Last Updated: Aug 14, 2025
Accepted Payment Methods
At The Willow Fit, we currently accept PayPal as our primary payment method. This secure and trusted platform allows customers to complete transactions efficiently and with confidence. All payments must be completed at the time of purchase to ensure successful order processing and fulfillment.
Currency for Transactions
All purchases made through our store are processed in Malaysian Ringgit (MYR). If you are using a payment account denominated in another currency, your financial institution may automatically convert the charge into your local currency, and may apply applicable exchange rates or fees beyond our control.
Secure Payment
We prioritize your financial safety and ensure that every transaction on our website is processed through a secure SSL-encrypted checkout system. This encryption technology safeguards your sensitive payment details, helping to prevent unauthorized access and ensuring a safe online shopping experience.
Shipping Policy Overview
Orders placed on our platform are eligible for free shipping within Malaysia. We process orders from Monday to Friday, and deliveries are typically completed within 4 to 8 business days from the date of purchase. For more comprehensive details, please refer to our full Shipping Policy.
Return & Refund Policy Overview
We offer returns and exchanges within 30 days of delivery for both defective and non-defective items, provided they are returned in new and unused condition. Return shipping is free, and refunds are processed within 10 business days to your original payment method. For full policy details, please visit our Return & Refund Policy.
Privacy Policy Overview
Your privacy is important to us. We are committed to safeguarding your personal information and using it only in accordance with our strict data protection practices. All information you provide is kept confidential and is never shared without your consent. For full details on how we collect, store, and protect your data, please refer to our Privacy Policy.
Google Merchant Center Compliance
The Willow Fit complies with all applicable policies and requirements set forth by Google Merchant Center. This includes providing transparent billing practices, clear product information, and secure checkout processes. We are committed to maintaining a shopping experience that meets the highest standards of integrity, clarity, and consumer protection.
Need Help?
If you have any questions or need additional information about billing, payment options, or related policies, our support team is here to help.
Store Name: The Willow Fit
Email: info@thewillowfit.com
Address: 25-05, Residensi Kuchaimas, Jalan Indrahana 3, Kuchai Lama, 58200, Kuala Lumpur, Malaysia
Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT+8)